All our applicants undergo an in-depth application process, including three job interviews, as well as nationwide criminal background checks and drug tests, and several reference checks.

Each cleaning technician who joins our family undergoes an 8-week training program, which includes exams (and must pass) on professional cleaning, product knowledge, safety, problem-solving skills, as well as familiarization with our policies and procedures.

Professional companies typically charge more than individuals, but this higher cost reflects the added benefits and protections they offer. Professional companies invest in scheduling software, uniforms, safe tools, customer service staff, employee benefits, and thorough training. This investment also covers insurance, workers’ compensation, and bonding, ensuring your safety and peace of mind. At Cinderella’s Cleaning, we prioritize fair compensation for our employees, resulting in lower turnover and a positive work culture.
Individuals usually offer lower rates compared to professional companies, making them a more budget-friendly option. However, this lower cost may come with risks such as injury, theft, damaged surfaces, or inconsistent cleaning and scheduling.

When determining how often to schedule a house cleaning service, consider your home’s size, the number of occupants, and the presence of pets. For individuals living alone or in smaller homes without frequent gatherings, booking every two to four weeks is usually sufficient.
For larger homes or those with more occupants generating daily messes, weekly cleanings may be preferable. Additionally, adjust the frequency based on seasonal needs or special occasions, such as holidays or family gatherings, to ensure your home remains tidy throughout.

Deep cleaning services, provided by professional cleaning companies, offer a thorough and comprehensive clean for homes. This service surpasses standard cleaning practices and often requires more manpower, time, specialized equipment, and additional resources.
A deep clean involves hand washing, wiping, and scrubbing areas typically only dusted in regular cleaning. This includes baseboards, walls, windowsills, windows, blinds, air vents, doors, furniture, bookshelves, heavy fixtures, ovens (interior & exterior), refrigerators (interior & exterior), ceiling fans, and bathroom grout tiles, among others. Furniture may be moved to clean behind and under for a complete clean.

The frequency of deep cleaning depends on factors like the number of occupants, the size of your home, and its usage. For smaller households with regular professional cleaning services, a deep clean once every year or two may suffice. However, households with children or pets, or those without regular professional cleaning, may require more frequent deep cleanings, such as every 3-6 months. If you have a regular professional cleaning service, scheduling a deep clean at least once a year is recommended.

Inadequate home cleaning can pose health risks to you and your family, including allergies, asthma attacks, respiratory infections, and skin irritation due to the accumulation of bacteria and dust particles. Additionally, unclean environments can attract insects and rodents, further spreading disease.
To maintain a healthy environment, consider hiring a professional cleaning service for a thorough deep clean. Professionals are trained to identify overlooked areas, use industrial-strength products to eliminate germs, and follow safety protocols to ensure proper ventilation and removal of airborne pollutants, safeguarding your family’s health.

We accept credit card payments exclusively. Utilizing Jobber software ensures seamless, secure transactions. Payment options include autopay or settling invoices after each completed cleaning service. We do not accept cash, checks, or any other forms of payment.

We utilize professional cleaning products that are safe for both your home and your family, including pets and children. Additionally, we offer non-toxic, eco-friendly options. Please specify your preference when booking your cleaning service with us.

We provide all the necessary supplies and equipment for your home cleaning. However, if you prefer to use specific items or products, please notify our office at the time of booking. Simply provide the items/products along with notes for the cleaners, and we would be happy to accommodate your preferences.”

For homes up to 3500 sq ft, one maid will be assigned to clean. If your home is larger, a team of two maids will be sent. For deep cleans, the team size will range from 2 to 4 maids, depending on the size of your home and the extent of the work needed.
We prioritize consistency by assigning the same maid for each cleaning service, except in cases of illness or vacation. In such instances, we will notify you in advance and provide a replacement maid.

Our pricing varies significantly from house to house due to factors such as household size, number and ages of children, number and breed of pets, and the amount of furniture and details in the home, all of which impact cleaning time. Even homes of the same size can differ greatly in cleaning requirements. The initial cleaning is typically priced higher to allow for extra time needed to prepare the home for regular maintenance. Depending on the last professional cleaning and the level of dirt build-up, we may recommend a top-to-bottom deluxe deep clean or an initial clean with additional hours before starting recurring service. This ensures thorough cleaning of surfaces such as shower glass, walls, bathtubs, toilets, blinds, baseboards, doors, ceiling fans, and kitchen.
When booking your cleaning services with us, we will ask you several questions to ensure we provide you with the most accurate quote possible.

Once you’re scheduled, you’ll receive confirmation via text or email (depending on your preferences) for your initial appointment. Additionally, 72 hours before each recurring appointment, you’ll receive a reminder email. Then, 24 hours before your appointment, you’ll receive a short text reminder. On the day of cleaning, our team will send a courtesy text to let you know they’re on route with an estimated arrival time.

Nope! Only if you choose to be. Most clients prefer to ‘stay out of the way,’ so they can get other things accomplished before returning home to a perfectly cleaned house. It’s customary for most clients to leave us a key on file, or a door/garage code to use for each cleaning. If you prefer to be home, you’re more than welcome to, and we’ll be happy to work around you.

Absolutely! You can leave a door code or a key with us. As a professional cleaning service, we understand the importance of trust and security. We hire only the best, with all our cleaning technicians undergoing thorough vetting, extensive interviews, background checks, and reference verifications. Additionally, our company is bonded and insured for your peace of mind.

We’re a pet-friendly company and our cleaners love meeting your furry family members! We can work around your pets perfectly. When booking your cleaning service, we’ll ask you about your pets and if there are any special instructions regarding them. If you choose to leave them in a kennel or a room that we do not clean while they’re not home, it’s all optional and up to your preferences. Of course, if your pets are not friendly or aggressive, we will ask you to secure them properly. Additionally, our cleaning products are safe for all types of families and their pets

It’s customary to pick up items such as toys, shoes, and clothing from the floor, and declutter counters and surfaces, within reason. This allows your cleaner to focus on tackling dirt and grime. Please ensure your sink and counters are cleared of any dirty dishes to the best of your ability, as dishes are considered a daily chore. Your cleaner will be happy to move a few dirty dishes and place them in the dishwasher if it’s empty. If you have selected for us to change bed linens, please leave them out on the bed that is to be changed. Our cleaners will neatly place the dirty linens in the laundry room or other specified area.

Yes, we do offer a laundry service for an additional cost. If you’d like to include laundry with your cleaning service, you’ll need to book an additional time for this service.

Tipping is never required, but it is appreciated if you feel inclined to do so. Clients often ask what a typical cleaning tip should be, and the industry standard is typically 10-20% of your cleaning price. You can leave your tip with your payment, and management will ensure it is distributed properly; 100% of your tip goes to your cleaning technician. Cash tips are also accepted. Additionally, leaving a note or review of appreciation means a lot to us. We sincerely value your business.

Cinderella’s Cleaning stands behind the excellent quality of our work. If we accidentally missed anything or didn’t meet our high standards, please give us a call within 24 hours after your cleaning service, and we will return the next day to rectify any issues.

While our staff is trained to handle your belongings with care, occasional accidents can happen. If you believe an item has been damaged during our service, please report it to the company within 24 hours of service completion so we can investigate the issue thoroughly. We will promptly inform you if any damage occurs during the service.
In the event of damage, we reserve the right to repair or replace the item. However, we cannot take responsibility for items that were broken due to improper attachment or securing, such as improperly hung pictures or items propped against surfaces. Similarly, scratches to hard surfaces or hardwood floors caused by furniture lacking proper felt pads are also not covered.
Cinderella’s Cleaning Maid Services is licensed, bonded, and insured well beyond industry standards. For more information on insurance limits, please contact our office.

Soliciting or attempting to hire our staff outside of Cinderella’s Cleaning is strictly prohibited and will not be tolerated. We invest significant time and resources in screening, background checking, vetting, training, and managing our employees. Our staff is well-compensated compared to industry standards, and we are committed to creating a positive and supportive work environment.
Due to these efforts, any attempts to poach or solicit our staff will result in immediate cancellation of services without a refund. Additionally, we reserve the right to refuse future bookings with you. This policy is strictly enforced without exception.